ASTRO Support

FAQ / Manuals / Contact / Privacy / Terms

General

Q: Do you sell anywhere other than on your website?

A: Yes, we sell our products in several retail and web-based locations.

Domestic Retail

  • Best Buy
  • GameStop
  • Microsoft Stores

International Retail

  • JB Hi Fi (Australia)
  • EB Games (Australia)
  • Harvey Norman (Australia) ??
  • EB Games (Canada)
  • FNAC (France)
  • HMV (UK)
  • Argos (UK)

International Online Retailers

  • L.I.M.E. (UK)
  • RoxxGames (Germany)
  • Pure Gaming (France)
  • UGX (Denmark)
  • Blue Blot/Gamestate (Sweden and Australia)
  • GameGear.BE (Belgium)
  • Wolfer Systems.ch (Switzerland)
  • Fraggerzstuff (Portugal)
  • Altals Informatica (Spain)
  • Proper Reserve (Canada)
  • PlayTech (New Zealand)
  • CHE (Saudi Arabia)
  • GrooveSync (Japan)

Q: Is there an owners manual I can read through before purchasing?

A: Of course!  Go back up to the top of this section where it says “FAQ/Manuals” and hit “Manuals”. This will enable you to download and/or view the manuals.   Most manuals come out around the time of launch, so make sure to check back if there's something you don't see.

Q: How does Dolby Headphone work?

A: Dolby Headphone is Dolby's solution for delivering 5.1 surround sound in any two-channel headphone. It's a way to get surround sound in a headphone without having to sacrifice sound quality by putting 4 or 5 tiny speakers into one headphone can. To read more about it check out Dolby's take on it: Dolby Headphone

Q: Will an ASTRO Audio System work on an HDMI setup/Xbox 360 Elite?A: There are a couple of different ways that you can connect ASTRO gear to an HDMI setup. The first is to take advantage of the audio output from your television. Most televisions should have either an analog RCA output(Red and White audio ports) or a TOSlink optical output. With the audio signal coming into your television through the HDMI cable, you will be using your television as a pass through device for the audio when using one of those outputs to connect to the MixAmp. Using the RCA output you will receive the Dolby Pro Logic Technology, and using the TOSlink optical output you will receive the Dolby Digital technology for surround sound processing.

Alternately, you can plug the optical cable directly into your system:

For the Xbox 360, you will need to use the HD AV adapter that Microsoft sells separately(http://www.xbox.com/en-US/hardware/x/xbox360hdmiavcable/) which will allow HDMI coming out of the Xbox to the television and add an optical port using the adapter in the back of the Xbox 360.

For the PS3, you can plug the optical cable directly into the optical out on the PS3 with the HDMI running into the television. You'll just want to make sure that your sound settings are set appropriately each time you are using the system depending on where you would like your outgoing sounds to be broadcast to.

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Ordering

Q: How soon after I submit my order does it ship?

A: We strive to ship your product out as soon as we're able.  Generally we are processing orders Mon-Fri and you will receive a confirmation email as soon as the order ships. You will receive a tracking number in your email, allowing you to track your order to final delivery.

Q. Why does ASTRO Gaming need to verify my shipping address?

If your billing and shipping addresses are different, we must verify your shipping address. The reason we do this is to ensure that both the customer and ASTRO Gaming are protected from fraudulent activities. This keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind.

Please contact the bank that issued you your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please note: This process only takes 5 minutes, and you will never have to do it again once this is completed.

Q. Do you ship to PO Boxes or Military APO/FPO addresses?

A. Unfortunately, we do not currently ship to APO/FPO or PO Boxes.  Please make sure that you have a physical address on your order, to ensure that your item will be delivered.

Q. What payment options do you offer?

A. ASTRO Gaming currently accepts the following payment types:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Q.  What is PayPal?

A. PayPal is a payment method for online purchases enabling buyers and businesses to purchase goods, and also send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant

Q. How do I sign up for PayPal?

A. You can sign up for a free PayPal account by going tohttps://www.paypal.com

Q. How do I use a Paypal payment option?

A. Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out.

New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

Q. When are funds transferred out of my PayPal account for my order?

A. PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161

Q. Do you accept Money Orders or Cashier Checks?

A. No. At this time ASTRO Gaming does not accept Cashier's Checks or Money Orders

Q. Is it safe to use my debit card online?

A. Yes! If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q. Is it safe to use my credit card on your website?

A. ASTRO Gaming takes the protection of your credit card and all other personal information very seriously.  This is why we use a variety of very secure network connections and scans along with encrypting all of your information.

For the tech savvy customers here is a more detailed and technical explanation of our security.

We have taken the following steps to help ensure the security of your order:

  • Data between your web browser and our shopping cart is encrypted using 128-bit SSL Data Encryption certified through Rapid SSL.
  • Weekly security scans, performed by ControlScan, Inc., test our shopping cart hardware and software for 1000's of security vulnerabilities.
  • Our shopping cart is PCI Certified through ControlScan, Inc. PCI Data Security Standards are developed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. to protect customer account data. Companies that are PCI Certified must pass weekly security scans and meet requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

Q. How long does it take for me to get a refund?

A. It may take up to 5 days for your returned product to reach ASTRO Gaming's Fulfillment Center. Once your product has been delivered and inspected by the ASTRO Team (usually within 48 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days.

Please note:Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account

Q: What does Limited Edition refer to?

A: On occasion, ASTRO will partner with certain organizations or gaming titles to bring a unique look to our product.  These headsets are produced in limited quantities and may not be available at a later point.  For warranty purposes, we suggest that you keep the limited edition tags if you ever have to send in your headset for repair or service.

Q: What if I just don't like it? Do you offer a money-back guarantee?

A: We will give you 30 days from receipt of your order to decide if you like the items or not. Within the 30 days window, you can return the product in its original packaging for a refund, provided it's not been damaged in any way. Contact ASTRO Gaming Support for RMA instructions if you would like to return your product for a refund. Keep in mind that shipping costs are a pass through cost to the package carrier and are unable to be refunded both to and from ASTRO Gaming. For bulk orders in excess of $2,000, return policies differ. If product is purchased and returned at an event, there will be a restocking fee. Contact ASTRO Gaming customer support for more information.

Q: How much will it cost to ship to...?

A: Domestic shipping: Domestic UPS rates vary

depending on service selected, weight of the parcel, and your location. You can view all shipping costs in your shopping cart before you commit to buy.

International shipping: ASTRO Gaming uses only UPS for all international orders. Duties & VAT charges are included in these costs.

We accept Visa, MasterCard, American Express, and PayPal. All payments will be in US Dollars, and conversion rates may apply from your bank or card issuer.

Q: Why does it cost extra to ship to Canada?

A: All orders going to Canada have duties included in the initial cost. This way, you don't have to pay to receive your package upon delivery.

Q: I am planning on purchasing something for a holiday gift, how does this impact my return policy?

A: Orders submitted between November 23rd and December 15th may have the return period extended until January 15th.

Q: Does ASTRO Gaming offer Gift Cards or Gift Certificates?

A: At the present time we do not offer Gift Cards or Gift Certificates to be purchased.

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Customer Support

Q: How do I get support if I have a question or concern about my products?

A: As a web based company, all of our technical support is done through our web interface online and resolved through direct email contact with a support agent. We do not offer immediate technical support over the phone for incoming calls.

To submit a case simply click on the Support tab to open a ticket or go here:

https://help.astrogaming.com/hc/en-us/requests/new

Just fill out the appropriate information and give us a brief description of your question or concern and click "Send". If you have correctly submitted your inquiry, you will receive a confirmation email shortly. This confirmation email will let you know that we have successfully received your question and will assign you a case number.

For questions surrounding orders, shipping, billing, as well was many product questions, you can either submit a case or you can call our phone number 800-374-7401 7AM-7PM M-F Mountain Standard Time.

We strive to answer your inquiries within 24 business hours. During times of high volume, we may go outside of this 24 hour period, but we'll do our best to assist you as soon as we're able.

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Sponsorship / Partnerships

Q: Who do you currently sponsor?

A: We sponsor a number of different top teams that play a number of games such as: Optic Gaming, Team EnvyUs, Solo-Mid, and Evil Geniuses.

Q: How do I get sponsored by you guys?

A: Show respect, professionalism, and play your best. When we notice, we'll have our people call your people.

Q: Is there a way I can help beta test your upcoming products?

A: We test new products for the future with selected professionals and community leaders. If you are Interested in being an ASTRO beta tester, and meet ALL OF THE FOLLOWING CRITERIA, then we'd be very interested in talking to you:

  1. are local to the Bay Area (or at least California)
  2. 2) are currently ranked in the top 3 within their prospective games at live tournaments (not online). (I.E. we are not very interested if you are ranked #517th on the GameBattles ladder).
  3. 3) have several top 3 finishes at *live* events
  4. 4) can speak and interact well with adults and the media (designers and engineers on our team, interviewers, and reporters)
  5. 5) can write clearly (without egregious punctuation and grammar errors).
  6. 6) are 18+ and willing/able to sign a non-disclosure agreement
  7. 7) are able to handle themselves professionally (well-regarded within the community -- *NO* drugs, alcohol, fighting, etc. at events)

If you don't meet all of the above, well... don't call us, we'll call you.

Q: What is your relationship with eSports?

A: We've began our integration with eSports during the 2006 and 2007 MLG Pro Circuit Championship seasons sampling some of our prototype units with select top teams. The response amongst the testers was awesome (in addition to our teams taking several top 3 finishes with beta units). Since then, ASTRO Gaming has worked with a number of top tier leagues, pro circuits, and tournaments. With our partnerships, we have been able to create a premium event experience by integrating a localized, private, instantaneous voice communication network via our industry defining MixAmp Pro hardware. At many of the events that we participate in,  A40 Audio System owners need only sit down and plug in their A40 Headsets in order to be fully connected with Dolby Digital game sound and high-quality, zero latency voice chat.

Q: I run a private tournament and would love to have ASTRO Gaming as a sponsor -- what is the process for getting ASTRO involved with my event?

A: We love getting involved when we can. Send us your sponsorship deck with details that include: anticipated attendance, games being played, stream history and integration, and sponsor placement opportunities. Contact us at: events@astrogaming.com

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Product Registration / Warranty

Q: What is your warranty policy?

A: All of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, pets, other acts of nature/god(s), or unauthorized product modification or repairs.

International customers(outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty. If the customer resides in a country in which we are unable to ship to, then the customer will be responsible to arrange for alternative shipping methods to take advantage of the product's warranty.

Q: How do I register my product for future warranty service?

A: All product purchased directly from ASTRO Gaming comes with an automatic 1-year warranty on defective parts or faulty workmanship. If you purchased your product with astrogaming.com, your product is automatically registered.  Registration enables us to provide you with even better customer service *and* we'll cover your shipping in both directions if a repair is needed for domestic customers.

Note: If you purchased one of our products from a retailer other than ASTRO Gaming, you'll need to register your product through astrogaming.com to enact your warranty or repair service. Please follow this link to start your registration process. https://support.astrogaming.com/login

Critical note: Make sure to keep your receipt from your purchase of any ASTRO Product, as this is crucial to order confirmation. When registering, if you don't have the invoice number from the store you purchased your product from, please input the name of the store and that will suffice. The serial number is the most important part of the registration. Again, this is only if you bought the product at a retail location and not directly from the ASTRO Gaming website

Q: Can I purchase an extended warranty?

A: Yes you can. We're now offering a 1 year extended warranty (giving you two years of total coverage) as an add on at the time of purchase on. Just click onthis link to register your product and click on the option to purchase an extended warranty.  Only 1 extended warranty per product will be honored.

Q: If I've already registered my product, how do I log in to view my registration account?

A: Just clickthis link and you'll be at the login screenhttps://support.astrogaming.com/login

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A50

FAQS

Q: What is the A50 headset?

A: ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8 GHz solution available. Hear the difference that professionally tuned audiophile-grade sound makes. Whatever your audio needs are, the A50 Headset comes with 3 different EQ modes for movies, hardcore gaming, and competitive shooters. When finished, simply charge your headset from your transmitter and the included display stand. Take over your gaming and home entertainment with the wireless A50 Headset.

Q: What is the difference between the A50 and the wired A40?

A: While the A40 is wired to its corresponding MixAmp, the A50 headset is a wireless audio system with the receiver and MixAmp built into the headset itself. The headset features three audio modes which are suited for gaming, media, and movies.

The headset comes with it's own separate wireless transmitter and since the speaker tags have been removed, this allows for better outside isolation and bass response.

In addition to that, the headset does not feature customizable speaker tags or microphone. The microphone is now hard wired into the headset allowing you to access the mute feature by simply flipping the microphone into its upright position.

Q: Can I use the A50 Headset with the 2013 MixAmp?

A: The A50 headset is a wireless audio system that comes with its own TX transmitter.  In addition to the A50s wireless capabilities, all the mixing features found in the wired MixAmp are already built into the right ear cup of the A50 headset.

Q: Can I use the A50 headset without the TX unit?

A: The A50 wireless audio system comes with its own separate wireless transmitter. The TX transmitter receives the audio signals from your games, media, and movies, and wirelessly transmits the signal to the A50 headset. The A50 headset will not be able to receive audio signals without its corresponding TX transmitter.

Q: Is the A50 headset compatible with Bluetooth?

A: The A50 wireless audio system comes with its own separate wireless transmitter that operates at a higher frequency than most wireless devices.  ASTRO wireless MixAmps/transmitters provide more clarity and range with less interference.

Q: What is the range (distance) of the A50 wireless headset?

A: The A50 headset may travel up to 50 feet away from its corresponding transmitter. The ultimate range of the headset depends on the layout of the user's home and other environmental conditions.

Q: How long will the battery last on the A50 headset after a full charge?

A: The internal battery of the A50 headset will last up to 8-10 Hours after a full recharge.

Q: Can I connect multiple A50 headsets to one A50 TX transmitter?

A: One A50 wireless transmitter is capable of transmitting and sustaining up to four A50 wireless headsets simultaneously.

SETUP

A50 Xbox Setup:

The A50 and TX transmitter come pre-paired. Do not initiate the pairing process unless you cannot hear audio after setup.

  1. Begin the pairing mode by holding the power button on the TX until it blinks white.
  2. Hold the power button on the A50 headset until it also starts blinking white, then release.
  3. Pairing is confirmed by both devices when the LEDs are solid white for 3 seconds.
  4. When pairing is complete, both the A50 and TX power buttons will turn red.
  5. Now connect the appropriate end of the USB power cable into the port marked “PWR” on the back of the TX unit. Connect the other end of the cable into one of the front USB ports of the Xbox.
  6. Connect the appropriate end of the optical cable into the port marked “OPT-IN” on the back of the TX unit. Connect the other end of the optical cable into the optical port on the Xbox.
  7. Connect one end of the Xbox controller cable into the controller port on the A50 headset. This port will be marked with a controller icon. Connect the other end of the controller cable to the Xbox controller to the small port on the front of the Xbox controller.

No additional setup required. A video for setup can be seen here :  http://www.youtube.com/watch?v=Wa25beMRc8I

A50 PS3 Setup:

The A50 and TX transmitter come pre-paired. Do not initiate the pairing process unless you cannot hear audio after setup.

  1. Begin the pairing mode by holding the power button on the TX until it blinks white.
  2. Hold the power button on the A50 headset until it also starts blinking white, then release.
  3. Pairing is confirmed by both devices when the LEDs are solid white for 3 seconds.
  4. When pairing is complete, both the A50 and TX power buttons will turn red.
  5. Now connect the appropriate end of the USB power cable into the port marked “PWR” on the back of the TX unit. Connect the other end of the cable into one of the USB ports of the PS3
  6. Connect the appropriate end of the optical cable into the port marked “OPT-IN” on the back of the TX unit. Connect the other end of the optical cable into the optical port on the PS3.
  7. Turn on the PS3, TX unit, and A50 headset.
  8. Once your PS3 is fully powered on, enable Game Audio by going to Settings>Audio Output Settings. Choose “Optical Digital” and ONLY activate “Dolby Digital 5.1 Ch”. Make sure that “DTS 5.1 Ch” is NOT selected.
  9. Now enable Voice Chat by going to Settings>Accessory Settings>Audio Device Settings. Under both “Input Device” and “Output Device”, select “ASTRO WIRELESS TRANSMITTER”.

No additional setup required.

A basic setup video can be seen here : http://www.youtube.com/watch?v=dG5tfF9Me60

A50 PC Setup (Windows 7):

The A50 and TX transmitter come pre-paired. Do not initiate the pairing process unless you cannot hear audio after setup.

  1. Begin the pairing mode by holding the power button on the TX until it blinks white.
  2. Hold the power button on the A50 headset until it also starts blinking white, then release.
  3. Pairing is confirmed by both devices when the LEDs are solid white for 3 seconds.
  4. When pairing is complete, both the A50 and TX power buttons will turn red.
  5. Connect the Optical Cable from the optical digital output on your PC to the digital input on the TX unit. If your PC does not have an optical connection, use your headphone or line out jack and connect to the AUX input on the TX. You may need to acquire a USB to optical digital out converter*.
  6. Connect the USB Power Cable from a port on your PC to the PWR port on your TX unit.
  7. Enable Game Audio by right-clicking the speaker icon at the bottom right side of the windows desktop>Click Playback Devices. Under digital output, select “SPDIF Out” then “Set as Default Device”. If you do not have an optical output, select “Headphone/Speaker out,” “Line Out” or “Digital Output” on the USB to SPDIF converter.
  8. Now enable voice chat by clicking the Recording tab. Select “ASTRO Wireless Transmitter” then “Set as Default Device”. Click Apply then Ok.

*To guarantee full functionality, ensure that your sound card supports Dolby® Digital technology.

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A40

FAQS

Q: What is the 2013 A40 Headset?

A: The new 2013 edition of the A40 Audio System combines an acoustically improved A40 Headset with our updated MixAmp™ Pro to bring you the next-gen audio experience. Immerse yourself with exceptionally accurate 7.1 Dolby Surround Sound, multi-platform support, and game to voice balancing. Own your gaming with interchangeable speaker tags and EQ modes to perfectly fit your gaming audio needs. Easily capture all your gaming audio for live streaming with the new MixAmp™ Pro's Stream output.

Q: What is the difference between the previous A40 headset and 2013 A40 headset?

A: In addition to a completely re-engineered swappable cable system, the new 2013 edition of the A40 Audio System combines an acoustically improved A40 Headset with our updated MixAmp™ Pro to bring you the next-gen audio experience. Immerse yourself with exceptionally accurate 7.1 Dolby Surround Sound and multi-platform support with enhanced driver support for improved PC compatibility.

SETUP

Q: How do I setup the 2013 A40 for PS3

A: You can find a quick setup video on our Youtube channel http://www.youtube.com/watch?v=Ils4gvizSGA

Q: How do I setup the 2013 A40 for Xbox

A: You can find a quick setup video on our Youtube channel http://www.youtube.com/watch?v=kOOZM8e67Oo

Q. What is the A40 Inline Mute Cable?

A. The A40 Headset comes with a special Inline Mute Cable(Console Cable, is another name) that enables the easy connection of specialized audio connection cables. Connect directly to your PC with the Inline Mute cable coupled with a PC Splitter or use the Inline Mute Cable to connect to your MixAmp Pro™ or any other standard audio source.

Important: Always keep the Inline Mute/Console Cable fully inserted and seated for proper operation. A quick ¼ turn of the cable can help adjust the cable to be seated properly. An incorrectly seated cable may cause feedback or other interference.

Q. What is the A40 Headset?

A. The A40 Headset was developed specifically for enhancing the audio and communications experience of video gaming. Premium 40mm drivers combined with a fully user-configurable uni-directional microphone set the audio standard for next-generation gaming.

Whether you're gaming at home alone on a console or a PC, socially with friends, or out on the road with a portable system, the A40 Headset is the perfect audio solution.

Features Include:

  • Amazing Sound Quality - ASTRO A40 Audio System combines crystal-clear voice communication with high-quality audio to hear your enemies from every direction.
  • Fully configurable comfort and style - adjustable headset, inline mute/console cable, in-line mute switch, user-configurable microphone boom and ASTRO's patent-pending removable speaker tags allow you to game in comfort and in style. You can even design your own tag using ASTRO's Speaker Tag Customizer(sold separately)
  • Fully loaded - The A40 Standalone Headset comes with a Media Controller cable, which functions with the MixAmp and a longer PC splitter for the PC input and output without the use of a MixAmp. The A40 Audio System (the A40 and MixAmp bundle) comes with an Inline Mute/Console cable and short PC splitter.
  • Optional UpgradeThe A40 Headset is an excellent standalone headset, but even works better when teamed with the MixAmp Pro. Note: The MixAmp Pro is needed if you game on an Xbox or Playstation.

Q. How do I attach the Quick Disconnect Cable to my A40 Headset?

A. The A40 Headset includes two different cables. Each of the cables includes an A40 Inline Mute Cable, and the other cable is the following: a dual-jack connecting adapter (mic and audio) for connecting to a PC, and a single 3.5mm 4-pole connector for connecting to the A40 MixAmp™ or any other standard audio jack.

The upper part of the Inline Mute Cable (attached to the A40 Headset itself) contains a mute control that shuts off any outgoing voice signals.

Q: What is the A40 Audio System?

A: The A40 Audio System is a combination of an audiophile-grade headset and a powerful standalone mixer/amplifier.

The A40 Headset itself is a finely-tuned piece of audio/communication equipment, with a removable noise-cancelling boom mic, customizable speaker tags and a breakaway cord. The boom mic can be attached to either side of the headset, depending on your personal preference -- or it can be removed completely. The headset's high fidelity sound is far superior to any gaming headset on the market today and its versatility and style help to make it the best gaming headset on the market -- period.

In addition to the A40 Headset, the system includes the A40 MixAmp. While it may look like a simple volume control, it will quickly become the audio hub of your gaming lifestyle. We started with a multi-channel audio mixer, added a powerful headphone amplifier, then loaded it with an on-board Dolby Digital and Dolby Headphone processor -- just like you'd find in a high-end home theater receiver. In addition, when you link two or more A40 MixAmps together via their built-in daisy-chain connector ports, you'll create an instant, private voice communication network. All of this functionality comes packaged in a portable, all-in-one design that you'll never want to game without once you've tried one.

Q: Can I use the A40 at home with Xbox Live?

A: Yes -- at home you'll simply need to connect a small 2.5mm cable from your controller to the A40 MixAmp (it's included with the MixAmp Pro and A50/A40/A30 Audio System). All of your voice and game sounds will now be combined in your headset. Moms and Dads will love the A40 Audio System because it enables late night gaming without disturbing your loved ones.

By the way, we also include with each MixAmp Pro, an adapter (the Y-adapter) that lets you use almost any non-ASTRO branded headset with the A40 MixAmp.

Q: Can I plug the headset directly into my computer (PC/Mac) without the MixAmp?

A: Yes, the A40 Headset will connect directly to your PC or a Mac when using the included PC Splitter adapter that comes with each A40/A30. Without the MixAmp, you just won't have any of the MixAmp's Dolby processing, daisy-chaining capabilities, unique Voice/Game mixing, and amazing EQ settings.

Q: Are the A30 and A40 cables and accessories cross compatible?

A: Other than Speaker Tags and Inline Mute/Console Cables, all ASTRO cables and accessories are cross compatible between the A40 and the A30. Due to the different speaker can construction, Speaker Tags and Inline Mute/Console Cables however are not interchangeable between headset models.

Q: What is the standard connector on the headset? Can I use it with my iPod? A: Being that we are fussy about great design, we rolled the microphone and audio signals into one sleek 3.5mm connector. It'll even work with your music player, Iphone, and many Android Phones, depending on your Android Model.

Q: I see the A40 MixAmp has digital connectors, do you include a digital audio cable included with the system? A: Due to the high cost and variability of digital audio connections and cables, we can't include a solution that will work for everyone. We are able to include a standard Optical Cable with every MixAmp Pro, which is able to handle Dolby Digital Surround Sound.

Keep in mind that in order to connect your PC with full voice/audio capabilities, you'll need to use the included 3.5mm-to-3.5mm AUX cable found on our accessories page, and connect it to your mic in port on your PC.

Q: How does the A30 headset perform compared to the A40 headset?A: The A30 is designed for use with multiple devices and different types of media including music, videos, and phone chat. Check out the comparison page on our website for more details by clicking on this link: http://qa.astrogaming.com/products/3/Audio-Systems/

Q: Are there any advantages of over the ear (A40) or on the ear (A30)?

A: It comes down to comfort and preference. Some like over-the-ear better as no pressure is applied to the ear. The bigger difference between the A40 and A30 is open vs. closed can construction. The A40 (open) allows you to hear the audience while the A30 (closed) offers passive noise-cancellation for near silent game play.

Q: Can I use the A40 at home with the PlayStation Network?

A: The A40 Audio System's new MixAmp is now fully compatible with the PlayStation Network. Just simply plug in the USB cable into your PlayStation and you're ready to go. Please note: you must have the MixAmp for full voice functionality on the PS3 and Xbox 360. If you have an A40 MixAmp (previous version) there is an optional PS3 USB adapter you must purchase through our accessories site.

Q: What is the difference between the Standard A40, MLG, and other Editions of the A40?

A: The only real difference between the different editions is the branding on the Speaker Tags. They are the exact same product otherwise.

Q: Exactly what accessory products come included with the A40 Audio System?

A: You'll get everything you need to connect to your A40 Audio System to your Xbox 360 and PS3. USB to mini-USB power cable, 2.5mm-to-2.5mm Xbox Live chat cable and a PC splitter for third party (non-ASTRO) headsets are all included.

Q: When I'm on Xbox Live, my controller misfires and twitches randomly. Is this due to the A40 Audio System?A: This glitch isn't due to the A40 Audio System itself, but it's simply a defect in the wired controller for the Xbox 360. An overvoltage occurs when the mic is blown into or gets a *very* loud signal, that causes the player aim to go up and to the right. Sometimes the gun fires, and for Southpaws, a grenade will be thrown... usually at inopportune moments.

There are a couple of workarounds to this. First is to switch to a wireless controller, or a wireless controller with a Play and Charge cable attached if you wish. The voice comm is now wireless (even with the Play and Charge kit) alleviating the problem.

If you'd like to continue to use a wired controller, you'll have to lower your incoming voice level -- this prevents overvoltage from reaching the controller through the Xbox 360 software layer. To do this, hit the Guide Button > Personal Settings > Voice, and lower the incoming voice "Volume" from 10 (default) down to at least 4. At level 4, you'll still get a few anomalies with the loudest incoming sounds, but it's really very rare. At level 3, the problems go away 100%.

Recheck this setting every once in a while -- there seems to be some kind of bug where it'll get reset to the default 10 every so often.

Fortunately for users of the A40 Audio System, you can simply adjust your communication levels by using the balance control knob on the MixAmp. Keep in mind you'll probably need to raise the master Volume to get back to where your overall levels were before.

SETUP

Q. How do I setup my A40 Headset with standard audio sources?

A.  Connect the 3.5mm inline mute/console cable to the port on the bottom of the left ear cup. You can now use the A40 with any device that has a 3.5mm stereo output (or a 1/4” stereo jack with the included 3.5mm-to-1/4” adapter).

The inline mute/console cable doesn't have a volume control – this cable should be primarily used with sources that have an easy-to-control volume level, like mp3 players, portable gaming systems, and of course, the A40 Mix- Amp™. We currently offer a media controller cable that has a volume wheel, a mute slider and a button to control incoming calls and play/stop music and change songs.

Q. How do I setup my A40 Headset with a PC?

A. When you are ready to game with a PC and communicate with the A40 Headset's high-quality uni-directional microphone, connect the media controller cable to the port on the bottom of the left ear cup. Plug the microphone and audio connectors into their corresponding jacks on your PC. Usually these are pink (for microphone) and green (for audio). Consult your PC's motherboard and/or sound card manual for further information.

The Media Controller Cable contains an inline volume control for easy control of the audio level without the A40 MixAmp™ or an external audio source.

Q. How do I setup my A40 Headset with the ASTRO MixAmp?

A.  Connect the Inline Mute Cable to the port on the bottom of the left ear cup. Make certain that the correct end is plugged into the headset and is fully inserted and seated. This special 5-pole connector enables the A40 Headset to blend in microphone functionality with a single connection when used with the A40 MixAmp™!

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A30

FAQS

Q. What is the A30 Headset?

A.  The A30 Headset was developed specifically for enhancing the audio and communications experience of video gaming.  Premium 36mm drivers combined with a removable uni-directional microphone set the audio standard for gaming wherever you are.

Whether you're gaming at home alone on a console or a PC, socially with friends, or out on the road with a portable system, the A30 Headset is the perfect audio solution.

Features Include:

  • Balanced, Dynamic Audio Quality - Tuned for a variety of usages including gaming, music and movies, with crystal-clear voice communication and precise surround-sound performance.
  • Dual Mic System - Removable boom mic for console and PC gaming and Skyping, wired inline mic for taking calls on-the-go.(only the media controller cable has the inline microphone, if yours doesn't then it's the inline mute/console cable that comes with the A30 Audio System, you can purchase a media controller cable from our accessories page)
  • Incredibly Stylish and Comfortable- Lightweight, on-ear design fashioned to move easily from the office to the living room to the street.
  • Quick Disconnect System - The A30 Standalone Headset comes with a Media Controller cable, which functions with the MixAmp and a longer PC splitter for the PC input and output without the use of a MixAmp. The A30 Audio System (the A30 and MixAmp bundle) comes with an Inline Mute/Console cable and short PC splitter.
  • Interchangeable Speaker Tags - Choose from a variety of collaborative tags or create your own with the online ASTRO customizer (sold separately).
  • Optional Upgrade - The A30 headset works great by itself on PC and mobile devices, but needs to be teamed with a MixAmp for online console play.

Q: Are there any advantages of over the ear (A40) or on the ear (A30)?

A: It comes down to comfort and preference. Some like over-the-ear better as no pressure is applied to the ear. The bigger difference between the A40 and A30 is open vs. closed can construction. The A40 (open) allows you to hear the audience while the A30 (closed) offers passive noise-cancellation for near silent game play.

Another great feature of the A30 headset is that it is smaller and much more portable than the A40 headset. It can travel anywhere along your side or on your head with ease.

Q: What cables does the standalone ASTRO A30 headset ship with?

A: The A30 comes with a set of ASTRO Speaker Tags and the following cables:

- Inline Mute/Console Cable (ships with A30 Audio Systems)– Provides simple stereo 3.5mm connection for use with standard audio devices and the ASTRO MixAmp™, and has an inline mute switch.

- Media Controller Cable (ships with standalone A30 headset) -has Answer Button and is shorter in length than the Inline Mute/Console Cable. Also has a volume wheel, inline microphone, and inline mute switch.

- PC splitter- Splits the game and chat audio into two separate 3.5mm jacks, so that you can use the A30 headset plugged directly into your PC.

Q: Which mobile gaming platforms are compatible with the ASTRO A30?

A: The A30 is designed to work out of the box with some of the most popular mobile gaming/phone devices on the market today. This includes, but is not limited to:

  • Apple iPhone (All models)
  • Most Android, Blackberry and most smart phones
  • Sony Vita
  • Sony PSP (Version 2000 and up)
  • Nintendo DS (audio only - microphone relies on the DS on-board mic)
  • Nintendo 3DS
  • Laptops / PC

For more details, click on the link for the manual in the product page.

Q: ASTRO A30 is a Cross-Gaming Headset. What does Cross-Gaming mean?

A: We believe that there are many gamers who love to play on their PS3s or Xbox 360s but also take their gaming outdoors. Every day, we see gamers on subways or busses playing their Vita/DS/PSPs or people who play on their laptops at coffee shops or on an airplane. The A30 Cross-Gaming headset is our answer. We've successfully created the greatest professional console gaming headset and transferred this DNA to a compact, sleeker, public-friendly design.

Q: How do I choose to use the inline mic or the boom mic for the PC Edition ASTRO A30.

A: Located on the media controller cable attached to the A30 Headset, you will find an A/B switch on the side of the media controller module. When you switch to ‘A', it will turn on the boom-mic while ‘B' allows you to chat through the inline-mic.

SETUP

Q. How do I setup my A30 Headset with a mobile phone?

A. Connect the A30 Inline Mute/Console cable to your phone's headphone jack. You can now use the A30 with mobile devices that have a 3.5mm jack - Apple iPhone (All models), Most Android, Blackberry, most smart phones, Sony Vita, Sony PSP (Version 2000 and up), Nintendo DS (audio only - microphone relies on the DS on-board mic), Nintendo 3DS. Consult your owner's manual for details on what kind of device you own. Use the controls built into your device for adjusting the volume or to make and receive calls.

Q. How do I setup my A30 Headset with a PC?

A. When you are ready to game with a PC and communicate with the A30 Headset's high-quality uni-directional microphone, connect the media controller cable to the port on the bottom of the left ear cup. Plug the microphone and audio connectors into their corresponding jacks on your PC. Usually these are pink (for microphone) and green (for audio). Consult your PC's motherboard and/or sound card manual for further information.

The Media Controller Cable contains an inline volume control for easy control of the audio level without the A30 MixAmp™ or an external audio source.

Q. How do I setup my A30 Headset with the ASTRO MixAmp?

A. Connect the Inline Mute/Console cable Cable to the port on the bottom of the left ear cup. Make certain that the correct end is plugged into the headset and is fully inserted and seated. This special 5-pole connector enables the A30 Headset to blend in microphone functionality with a single connection when used with the A30 MixAmp™

Q. What is the A30 Inline Mute/Console Cable?

A. The A30 Headset comes with a special inline mute cable that enables easy connection of specialized audio connection cables.

The Inline Mute/Console Cable offers a simple connection to ASTRO's MixAmp™ or most any portable gaming/music device or mobile phone with a 3.5mm jack.

The PC Splitter has the requisite dual-jack connectors needed for all your voice and audio needs on most tower and laptop computers.

Important: Always keep the Inline Mute/Console carefully inserted and seated for proper operation. An incorrectly seated Inline Mute/Consoel Cable may cause feedback or other interference.

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MixAmp Pro

FAQS

Q: Why do I need an audio mixer? A: Console gamers at home will use the MixAmp to seamlessly blend voice communication with game sounds into a single stereo headset. No longer do you need to cobble together a mono voice-communication headset with stereo headphones to enjoy a private gaming experience. The MixAmp channels both game sounds and voice-communication into one headset. With Dolby Digital and Dolby Headphone on board, you'll also enjoy the full benefits of highly accurate spatial reproduction that will equal your full 6-7 channel home theater speaker system.

For tournament play, the MixAmp creates a private voice LAN with each players' individual game sounds mixed with their team's private chat. Anyone who's gamed in a team tournament setting knows how critical communication is and the difficulty of being heard by your teammates when you've got hundreds of gamers screaming and yelling during a tournament. The MixAmp was designed from the ground up to solve this problem.

Q: I'm a PC gamer; what does the MixAmp do for me?A: To be honest, we originally developed the ASTRO MixAmp to give console gamers something that PC gamers have had all along -- unified voice and game sound. But being PC gamers, we quickly discovered that the MixAmp gave us something we loved as PC gamers as well: dedicated, separate hardware for our music and voice communication. Much like discrete graphics, audio, or physics hardware free up CPU cycles and make our games run faster, the USB drivers built into the MixAmp provide a simple plug and play solution to offloading communication and music duties to the MixAmp. This made our games run faster and easier as well. No more Alt-Tabbing to change volume or tracks on the RAM-tastic iTunes -- we simply plugged in our mp3 players into the MixAmp and controlled everything at arm's length without interrupting our games. With multiple MixAmps daisy-chained together in a LAN setting, we had a private, high-quality, full-duplex voice channel without fiddling with complicated and finicky software. Combine all that with the audiophile-grade headphone amplifier and we were instantly hooked.

Q: What's so new about the new MixAmp?

A: Lots of things. Functionally, the new MixAmp is now fully compatible with the PS3 out of the box in addition to the Xbox 360. From a design aspect, the new MixAmp is redesigned for the modern pro gamer. Bigger mixing knobs and distinctive edges are just few of the aesthetic changes. The 2013 MixAmp adds 4 EQ settings to further refine your amazingly tuned gaming experience. The New MixAmp also added a stream port, so you can connect your MixAmp to almost any streaming device via 3.5mm cable.

Q: How do I use the 4 EQ settings properly?

The following are the four EQ settings, starting with the top left going clockwise.

  1. Pro (top left)- It mimics the audio that pro gamers like to use when competing. A little less bass and a little more high end to make those footsteps really pop.
  2. Core (top right)- Gives a flatter response that will provide a nice, solid sound.
  3. Media (bottom right)- Is tuned for listening to music or movies on your console or computer. A bit more bass, mid-range, and high end for that theatre feel in your headphones.
  4. 4. Sports (bottom left)- A bit more bass and mid range to make playing your sports oriented games a bit more intense and immersive.
  5. Q: How many mixers can be daisy-chained?A: Theoretically, as many as you'd like -- but remember that with the more people on the same channel, the more difficult it is getting a word in edgewise. We've found that eight players is about the most we'd want on at one time -- while four or five seems ideal.

Q. MixAmp Controls, what do they do?

A. While the ASTRO Gaming MixAmp™ contains a complex electronic package, controlling it is quite simple.

The MASTER VOLUME knob raises and lowers volume of all incoming audio feeds together. It will not raise or lower the volume of your outgoing voice communication. (The distance between your microphone and your mouth is the best way to

adjust this, and if you're on PC, then you can adjust the recording voice volume too.

The BALANCE control enables you to dial in the perfect mix of game-to-voice communication. This balance knob will give you complete control between your game volume and your voice(chat) volume, meaning that if you go all the way to the left you will only hear game sounds, and if you go all the way to the right, you will only hear voice(chat) sounds.

Important: It is possible to bring either the GAME or the VOICE volume down to 0% volume, at either end of the

BALANCE control dial spectrum. Most people find that the ideal mix is somewhere between 11 and one o'clock.

The DOLBY® on/off button turns on Dolby Digital 7.1 (when connected with an optical cable), the Dolby setting is active when the surrounding RED light is illuminated.

When the DOLBY® button is not illuminated, the MixAmp™ is operating in 2-Channel stereo mode, and no Dolby processing is applied to the incoming audio signal.

The MASTER POWER button does exactly what you might expect, and is a convenient way to mute the audio to your headset or headphones.

Important: When the headset is disconnected, the A40 will automatically shut down. This feature is to prevent accidental power loss with your MixAmp™. If you re-connect your headset within a short period of time, the unit will automatically return to the state you had it in before it was disconnected. If you reconnect after this short time, you'll need to restart it manually.

Q. What is Dolby® Surround Sound Technology?

A. Unlike many other generic “5.1” audio products on the market today, the A40 MixAmp™ is a genuine Dolby® product containing Dolby® Pro Logic II, Dolby® Digital 7.1, and Dolby® Headphone surround technologies. Dolby® is the universal standard format used to encode current games, and authentic Dolby® products should be your only choice when you want a superior audio experience.

While you might be aware of what Dolby® Pro Logic II and Dolby® Digital do in a multi-channel environment, you may not be aware that Dolby® Headphone offers the same benefits to users of two-channel headphones. Using advanced patented

audio processing technology, Dolby® Headphone simulates a multi-channel speaker array using any standard pair of stereo headphones.

Dolby®, Pro Logic and the double-D symbol are registered trademarks of Dolby® Laboratories, Inc.

Q.  What is the ASTRO Gaming MixAmp?

A.   The MixAmp™ is your own personal audio mixer and headphone amplifier. We developed it specifically for enhancing the audio and communications experience of video gaming. With Dolby Pro Logic II and Dolby Digital 5.1 decoding feeding into Dolby Headphone, the MixAmp™ is a home theater in the palm of your hand.

Whether you're gaming at home alone, socially on a LAN, on a console or a PC, the MixAmp™ has something to offer.

For Xbox 360 and PS3 users at home, the MixAmp™ enables you to combine voice communication and game sound in one headset - ideal for discrete “midnight gaming” sessions. You can also add your own soundtrack to any game as you play. Simply connect your music player to the mp3 input and you're good to go.

PlayStation 3 users will enjoy the benefits of the MixAmp™ for surround gaming out of the box with the included TOSlink optical cable for a fully digital experience. For online multiplayer use, the MixAmp's USB port is fully compatible with the PS3's voice communication capabilities when connected with the included USB cable. The MixAmp™ draws power from the Playstation's USB port, saving you from powering it with batteries. The MixAmp combines voice and game audio and enables you to fully balance between the two using the BALANCE control.

For PC gamers, the MixAmp™ enables your computer to offload surround sound decoding and voice communication duties, and will combine multiple audio streams thanks to its built-in USB audio input. By setting your VoIP program to use the MixAmp as the USB input/output device, full hardware mixing is enabled between voice communication, game sound, and music. Never <Alt - Tab> yourself to an untimely death again, trying to manage a software based music player - just connect your mp3 player to the MixAmp™ and keep your gaming rig focused on the task at hand.

In a LAN environment, your MixAmp™ can be daisy-chained with any number of other MixAmps™ - creating a private, hands-free, and full-duplex voice communication channel - much higher quality than VoIP systems, with zero network lag!

Q. What is included with the MixAmp?

A. MixAmp™, 3 Meter Optical TOSlink, 12 Foot USB -USB Mini,

1.5 meters Xbox Live Chat Cable, 6 foot 3.5mm Audio Cable, and PC Headset Y-Adapter.

2.5mm-to-2.5mm Xbox Live Controller cable:

This cable handles the Xbox Live communication between your controller and the MixAmp. Just connect it from the bottom of the Xbox 360 controller to the 2.5mm input on the front of the MixAmp™ -- the port that has the small picture of a controller next to it.(the second port from the right)

USB-to-USB Mini ‘B' cable:

This cable powers the MixAmp™. Connect it to any USB port on your PC or gaming console, preferably one of the front ports on your Xbox 360.

When used with a Sony Playstation 3 or a PC, the USB cable also serves as a dedicated voice input/output connection. When used in conjunction with a separate cable for main (game) audio, you'll be able to fully control the voice/game mix with the BALANCE dial on the MixAmp™.

Important: Read about how the MixAmp™ interfaces with your PC and how to connect it in the Setup section.

3.5mm-to-3.5mm Cable:

This cable is a convenient length to connect the MixAmp™ PC MIC output to your PC's microphone input. You can also use the 3.5mm aux cable to connect to the MP3 input on the back of the MixAmp™.

This cable can also be used for daisy-chaining two or more MixAmps™ together.

Y-Adapter:

This adapter will enable the use of any standard 3rd party headset with separate microphone and audio jacks with the MixAmp™. The ASTRO Gaming A40 Headset combines audio and microphone signals into a single cable - and a single connector for a simple, clean connection. In other words, you don't need to use this adapter when using an A40 Headset.

There are also a few other combination headsets that combine the voice and game into one 4-pole combination jack. A few other 3rd party headset will work with the ASTRO MixAmp.

Important: You will need to use this adapter to use any non-ASTRO PC headset with the MixAmp Pro.

SETUP

Q.  How do I connect my MixAmp to my Playstation 3 using my television as your A/V Hub?

A. The MixAmp™ will give any connected equipment the benefits of Dolby Surround and high-quality amplification. There are many different ways to connect the MixAmp™ - in this section we'll tell you how to connect it using your television as the hub of your A/V system. In other words, you don't use a home theater receiver. We'll also list the connections you should use, in the preferred order of quality.

Playstation 3

1. Toslink Optical Cable

You will need to purchase the optional Toslink Optical Cable in order to utilize the best setup. Please visithttp;//www.astrogaming.com

Important: make sure that ‘Dolby Digital 5.1' is selected in your audio device.

As described in the digital sections above, it is best to connect to your television's AUDIO OUT - this way the MixAmp™ will receive an audio signal from whatever source you have selected. If your television has both FIXED and a VARIABLE

outputs, make sure to use the FIXED output so that you only have to adjust the MASTER VOLUME control on the MixAmp™. (The televisions own volume doesn't affect a FIXED output).

2. 3.5mm Headphone Jack (with optional cable)

If you are unable to connect your MixAmp™ using one of the methods described above, use the headphone output jack on your television by connecting the 3.5mm Aux cable from your TV's headphone out to the OPT port on the back of the MixAmp™. The OPT port in works for optical in and for 3.5mm AUX cable, so it's a hybrid jack. The volume of your television's headphone jack is tied to the volume of the television itself, so set the TV volume to a suitable level (usually about halfway to 3/4 of full volume) before adjusting the MixAmp™. You may get an unacceptable amount of hum and background noise if the television is at or near full volume, depending on the quality of your TV's audio, so try different settings to find the best quality.

3. Voice Communication - Playstation Network

Start by connecting the included USB-to-USB Mini ‘B' cable to an available USB port on the PS3, and attach the other end to the USB port on the MixAmp™.

In the Playstation 3-Cross Media Bar (XMB), navigate to Settings > Accessory Settings > Audio Device Settings, and make sure that the ‘ASTRO Gaming USB MixAmp' is recognized and selected for both the microphone input and

output.

You'll also be able to set your voice level in this menu screen. Set the level so that the bar graph on the top just hits the red when you speak loudly. You can hear how you'll sound to others if you go back to the Accessory Settings menu and enter the Voice Changer.

Once your PS3 is fully powered on, enable Game Audio by going to Settings>Audio Output Settings. Choose “Optical Digital” and ONLY activate “Dolby Digital 5.1 Ch”. Make sure that “DTS 5.1 Ch” is NOT selected.

Once you are connected, incoming voice from the PS3 can now be balanced with game audio by using the BALANCE

control on the MixAmp™.

Q. How do I connect my MixAmp to my Xbox using a television as your A/V Hub?

A. Connect the Main (Game) Audio

The MixAmp™ will give any connected equipment the benefits of Dolby Surround and high-quality amplification. There are a few different ways to connect the MixAmp™ - in this section we'll tell you how to connect it using your television as the hub of your A/V system. In other words, you don't use a home theater receiver. We'll also list the connections you should use, in the preferred order of quality.

Xbox 360

1. Toslink Optical Cable

You will need the Toslink Optical Cable in order to utilize the best setup. The ASTRO MixAmp that you have requires you to have an optical port on your Xbox 360 for game Audio.

Your specific model(older model's don't have an integrated optical port) of Xbox 360 may require the optional HDMI A/V Cable kit in order to gain a TOSlink optical port if your model doesn't have an available port.

Important: make sure that ‘Dolby Digital 5.1' is selected in your audio device.

Important: make sure that ‘Dolby Digital 5.1' is selected in your audio device.

As described in the digital sections above, it is best to connect to your television's AUDIO OUT - this way the MixAmp™ will receive an audio signal from whatever source you have selected. If your television has both FIXED and a VARIABLE

outputs, make sure to use the FIXED output so that you only have to adjust the MASTER VOLUME control on the MixAmp™. (The televisions own volume doesn't affect a FIXED output).

2. 3.5mm Headphone Jack (with optional cable)

If you are unable to connect your MixAmp™ using one of the methods described above, use the headphone output jack on your television by connecting the 3.5mm Aux cable from your TV's headphone out to the OPT port on the back of the MixAmp™. The OPT port in works for optical in and for 3.5mm AUX cable, so it's a hybrid jack. The volume of your television's headphone jack is tied to the volume of the television itself, so set the TV volume to a suitable level (usually about halfway to 3/4 of full volume) before adjusting the MixAmp™. You may get an unacceptable amount of hum and background noise if the television is at or near full volume, depending on the quality of your TV's audio, so try different settings to find the best quality.

Q. How do I connect multiple MixAmps together for LAN or Tournament Play for PC, Xbox 360, or PS3?

A. Using the built-in voice communication function will instantly enable a high quality, ‘lag-free' voice channel while using ZERO network bandwidth and no CPU cycles. This voice communication channel is also ‘hands free'.

Simply use the included 3.5mm-to-3.5mm cable to connect two or more MixAmps™ to each other. Connect two or more MixAmp's by using the 3.5mm connectors on each side of the headphone and Xbox Live cable jacks on the front of the MixAmp. Once both units are powered on, you can now freely speak to your teammates in this new voice channel. Adjust the BALANCE control dial to mix in the ideal amount of Game/Voice ratio, the same way that you would on Xbox Live or Playstation Network.

Important: You can continue to use VoIP programs as well as a local (daisy-chained) voice channel simultaneously, as long as your MixAmp™ is set as the ‘Default Recording Device' in your Audio Properties menu, esencially using your USB port for voice functionality. Using a PTT (push to talk) key is best for this scenario, but experimentation with different configurations will pay off in the long run.

Important: You can continue to use Xbox Live communication at the same time you use a local (daisy-chained) voice channel, as long as the MixAmps CONTROLLER port is connected to your Xbox controller with the included 2.5mm-to-2.5mm cable. However, you'll hear teammates twice (immediately through the Daisy-chain, and delayed through Xbox Live). This is normal .

You can MUTE Xbox Live communication at any time by disconnecting the 2.5mm cable - the Daisy-chain voice communication channel between you and your teammates will remain unaffected. While playing games with proximity voice

detection (like Halo, for example), your opponents will NOT be able to hear you and your teammates speaking. That is, until you plug the cable back in and smack talk in the game lobby.

Q. How do I connect the MixAmp to my PC?

A. Simple USB Method:

The ASTRO Gaming USB MixAmp can simply be connected with the supplied USB cable, enabling both game audio and voice communication with a single connection. Although this is a simple and easy way to connect, by combining both of these audio streams together on one cable, the MixAmp™ will not be able to function as a “Mixer”.

That is, the BALANCE control will not function, or in other words, the Game/Voice dial will not work as it was intended to.

Using the MixAmp to its Full Potential: Connecting Two Audio Sources

By connecting game audio and voice communication separately (using the USB cable for power/voice, and the Toslink optical cable for main/game audio), the MixAmp™ becomes an audio hub that enables full control over voice-to-game balance in hardware, even when you are playing a game. Most voice over IP (VoIP) programs have a provision to use a USB device as their voice input/output option – if you have such an option, select the ASTRO Gaming USB MixAmp as your audio device within your chat program.

Step 1 - Connect the Main (Game) Audio

As it does for console games, the MixAmp™ will give any connected PC the benefits of Dolby Surround and high-quality amplification without using processor cycles or internal hardware. There are two different ways to connect your new MixAmp™ -- we'll list the connections you can use (in the preferred order of quality). Essentially this main game audio will be the audio signal linked to the “GAME” side of your GAME/VOICE dial on your MixAmp if properly setup.

A) ToSlink Optical Digital

Connecting to the MixAmp's™ rear OPTICAL input: Many PC motherboards and sound cards come standard with an optical (Toslink) digital output. You may need to adjust your PC's Audio Properties, and enable Digital output. Consult your motherboard or sound card user manual for further information on how to set the optical out as your game's main output.

B) Analog 3.5mm cable

Connecting to the MixAmp's™ rear OPT input using a 3.5mm AUX cable: use this connection if you don't have an available digital connection. The MixAmp™ supports Dolby Pro Logic II, giving you full surround sound even with an analog connection. You can use the 3.5mm-to-3.5mm cable to connect your MixAmp™ to the AUDIO OUT on your PC. To repeat, you simply connect your headphone out on your PC to the OPT in port on the back of your MixAmp and you'll still get great sound quality, just not the full 5.1 surround sound experience.

Important: If you connect to an analog 2-channel output on your PC motherboard or soundcard, you will need to adjust the PC's volume control in addition to the MixAmp's™ MASTER VOLUME control. Start out with the PC's volume control at least halfway up.

You may get an unacceptable amount of hum and background noise if your PC is at or near 100% volume, depending on the quality of your PC's audio. Lowering the PC's volume slider slightly and raising the MixAmp's main VOLUME level generally works the best. Try several different settings to find the best sound quality.

Step 2 - Connect the Microphone

Setting up the MixAmp™ as a USB Input/Output Device The second step in connecting your new MixAmp™ is to attach the included USB cable to an available USB port on your PC. This will provide continuous power, and also act as a conduit

for your voice communications channel. Upon connection, your computer will indicate that the ‘ASTRO Gaming USB MixAmp' has been found, installed and ready for use. The MixAmp™ is driverless and installation is automatic.

Using Windows

Upon installation, right-click on the Volume icon in your system tray and open the Playback Devices sub-menu. Under the Playback Tab, set your soundcard or onboard audio solution (NOT the MixAmp™, in other words) as the default playback device by right-clicking on the icon and selecting ‘Use this as my Default Playback Device' in the pop-up menu.

If there is a green checkmark next to the currently selected default device, you will not be able to select it, since it is already selected.

Important: Windows will set the ASTRO Gaming USB MixAmp as the default playback device when the MixAmp™ is first installed, which will combine voice and game sound at your PC and negate the MixAmp's hardware mixing capabilities (and the function of the BALANCE control). Follow the above instructions to reset your default playback device to a soundcard or onboard audio output.

Alternatively, you may leave the default playback device set to the ASTRO Gaming USB MixAmp if you DON'T want to connect an extra audio cable and DON'T want to use the mixing feature of the MixAmp™. A single USB cable is all you'll need for this type of configuration. Simply mix game and voice volumes using the levels in the software for your audio and voice programs.

Next, click on the Recording Tab and confirm that the ASTRO Gaming USB MixAmp is set as the default device (should display a green check mark) -- this should be automatic upon installation. If not, right click on the headset icon that is

associated with the ASTRO MixAmp Pro and select ‘Set as Default Device' in the pop-up menu. You can also set your microphone recording level through this menu. Be sure to click ‘Apply' to change the settings before you exit.

First off, you need to take the program that you are using for chat(aka ventrillo, skype, or anything similar) and set your outgoing sounds to go to the ASTRO MixAmp PRO, meaning that you are using the USB output for voice output. This will keep your USB output linked with the VOICE side of your GAME/VOICE dial.

Then you will need to go to whatever program that you want to be your game volume channel(aka starcraft, call of duty, or anything similar) and you will set the output sounds to your optical port/spdif out port through your sound card. This will link these sounds to your GAME side of your GAME/VOICE dial on your MixAmp.

Now you should be able to Mix your game sound and voice sounds at different levels according to your pleasure using the game voice dial on your MixAmp.

As always, you will need to have your PC and chat programs both have their default sound inputs/recording device be the ASTRO MixAmp PRO.

Connecting with the 3.5mm cable

As an alternative to the preferred USB connection, on the rear of the MixAmp™ you'll find a stream output, which can be used to pass your microphone output signal to your computer via an analog connection. If you have USB voice recording

enabled, you don't need to use this port.

To use this connection, plug the 3.5mm-to-3.5mm cable from the stream output to your PC's LINE-IN jack. This is usually indicated with a line-in (arrow) icon, or a blue 3.5mm jack.

(Really) Important: Set the voice input in your audio or VoIP software to recognize the LINE-IN port as your incoming voice signal. The ASTRO MixAmp™ outputs a full strength “line level” signal, and if it connected to the microphone input, your computer will amplify the signal much more than necessary, causing static and interference. If your computer doesn't have a “Line In” connection, use the Microphone port, and set the incoming voice level to a low setting and be certain that ‘+20dB Boost' is set to OFF (unchecked).

When using Voice Over IP (VoIP) software in this configuration, you will not be able to adjust the voice/game balance using the BALANCE dial. Voice communication software and game sounds are mixed together at your PC -- make any adjustments within your software. The BALANCE dial mixes game sound with voice communication coming into either the USB port or the Daisy-chain connector only.

(Also sort of) Important: If you are using a non-ASTRO headset, be sure to use the optional Dual Jack-to-3.5mm 4-pole Adapter to integrate the microphone function of your headset with the MixAmp™. Otherwise, your headset will function normally, but without the microphone feature.

Step 3 - Connect an External Audio Source

With the MixAmp™, you can mix an additional external audio source (like an mp3 player) into your games. Use the 3.5mm-to-3.5mm cables to go from the headphone output of your player to the MP3 input on the back of the MixAmp™. This enables you to instantly inject your own soundtrack - and keeps your mp3 player within arm's reach for easy adjustment.

Be creative! The mp3 input isn't just for music players -- you can connect any device that would normally output to a standard set of headphones by using this port. Some of our customers have attached baby monitors, used the MixAmp™ as a portable electric guitar amplifier, and connected to timer devices in tournament settings. Imagination is your only limitation.

Important: This MP3 input is NOT connected to the balance function on the MixAmp™. You'll need to use the volume control on the player itself in order to find the right balance of music to game sound. Also, if you are connected to other MixAmps™ in Daisy-chain configuration, don't worry about bothering your teammates with your music - they won't hear it.

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Tags

FAQs

Q: How are the speaker tags held on?

A: Four very small, very powerful magnets. (Neodymium -- strong stuff).

Q: I want to design my own customizable speaker tags (I want my team's name on mine!) Is that possible?

A: Good News, our site has a tag customizer that allows you to make your own customized tags.  Go to http://www.astrogaming.com/custom-tags/ to start designing your tags.

*Note: Always make sure you have the rights to any images uploaded.  The use of copyrighted images may result in a rejected submission.

**Some details of the image do not translate well through the printing process.  Gradients and half tones, will not show up as the uploaded image appears to the customer, and they will likely get “lines” or “vacancies” in the image.  This means where there was a gradient from black to white, the gradient would likely just show white, and there would not be a visible gradient.

This is also the case for images with half-tones, or images of low resolution. Your provided images may have half tones that custom tag printing does not accommodate. It is important when uploading your images for printing to know about these basic considerations, and eliminate half tones, and gradients where possible.