Returns & Cancellations
What is your Refund and Warranty Policy for new products?
The Logitech AMR B2C online store by Digital River offers a 30-day money back guarantee. All of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, other acts of nature/god(s)/Flying Spaghetti Monster, or unauthorized product modification or repairs.
International customers (outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.
Extended Holiday Return Policy.
Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year.
How do I cancel my order?
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.
How do I make a return?
To make a return within the 30-day return policy, please visit the following returns portal: https://returns.narvar.com/astrogaming/returns. Simply enter your order number and billing code and follow the instructions. Please note, your original shipping costs are non-refundable.
When will the credit appear on my credit card?
Your refund credit will appear on your account within 3 weeks of us receiving your returned product.
How do I cancel my pre-order?
To request cancellation of pre-ordered products, please contact us at https://www.astrogaming.com/contact/. Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.
Still more questions? Back to Main Help Page