Skip to navigation Skip to main content

Order FAQs

TECHNICAL SUPPORT

I need technical support for my product.

For technical assistance for your product, please visit our Support Site. If you have questions pertaining to your order you can contact us at ASTRO Gaming Support. If you have any billing questions regarding your order, please contact us at ASTRO Gaming Support.

Still more questions? Back to Main Help Page

Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Still more questions? Back to Main Help Page

Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Still more questions? Back to Main Help Page

How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.

Still more questions? Back to Main Help Page

Returns & Cancellations

What is your Refund and Warranty Policy for new products?

The Logitech AMR B2C online store by Digital River offers a 30-day money back guarantee. All of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, other acts of nature/god(s)/Flying Spaghetti Monster, or unauthorized product modification or repairs.

International customers (outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.

Still more questions? Back to Main Help Page.

Extended Holiday Return Policy.

Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year.

Still more questions? Back to Main Help Page.

How do I cancel my order?

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped

Still more questions? Back to Main Help Page.

How do I make a return?

If you need to return a product purchased on Logitech.com within the 30-day return policy, please contact Customer Service.

Still more questions? Back to Main Help Page.

How can I cancel my Auto-Renew Subscription?

To cancel Auto-Renew, submit your request here or manage your subscriptions from your account's Services page. You can also find your order here and follow the instructions.

You will receive an email confirming that your Auto-Renew cancellation request is processed.

Still more questions? Back to Main Help Page.

When will the credit appear on my credit card?

Your refund credit will appear on your account within 3 weeks of us receiving your returned product.

Still more questions? Back to Main Help Page.

How do I cancel my pre-order?

To request cancellation of pre-ordered products, please contact us at https://www.astrogaming.com/contact/. Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.

Privacy & Security

 

ASTRO C40 TR CONFIGURATION SOFTWARE

What is your privacy policy?

Click here to view the Digital River privacy policy.

Still more questions? Back to Main Help Page

What is the Digital River Secure & Virus Free Protection?

We take your shopping safety very seriously. You can shop with confidence knowing that we have taken steps to ensure you are protected when you order through any Digital River network member. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Protection provides you with shopping protection and peace of mind! Here are the details:

  1. You pay nothing if any unauthorized charges are made to your card as a result of shopping with us.

  2. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures and provide Digital River with reasonable requested supporting documentation.

  3. 100% of software downloads available through ASTRO Gaming have been scanned for viruses.

  4. In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

  5. All information that you provide while shopping is encrypted.

  6. Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

Still more questions? Back to Main Help Page